MPAC is proud to share three documents with you today.
The first document is our Annual Report. The past year’s focus has been on asking ourselves who we are as an organization, what role we play in Ontario and looking at how we can do more to help communities overcome obstacles that impact municipal and business operations. With the province-wide assessment on pause, MPAC took the year as an opportunity to focus on the other ways we provide value, and reflect on how we can improve our services. Not only were we able to maintain a 0% increase to the total municipal levy for the second year in a row, we were also able to continue our work on capturing new assessments by working closely with municipal partners on innovative technology such as enhancing Municipal Connect, our property data-sharing platform. I am also proud to announce that in 2021, we launched our new Strategic Plan, building on MPAC’s success – delivering value, beyond assessments alone.
You will also find included MPAC’s Financial Statements for the Year Ended December 31, 2021. This is being provided as an addendum to the Annual Report above.
The third document is new to MPAC this year and is an outcome from the Ontario Government’s 2021 Fall Economic Statement: our Corporate Performance Report. MPAC is committed to continuing to find ways to showcase our accountability and transparency. This document provides a wealth of statistics on how well we are meeting our goals on areas such as capturing new assessment, the proportion of property assessments that are accepted without going to appeal, customer contact centre satisfaction and many more.