Account Setup |
Contact the Municipal office by email or phone 519-762-2204 extension 24 |
Municipal Drinking Water Documentation |
Municipality's Annual Compliance Reports: 2022 Annual Compliance Report and Resolution of Council 2021 Annual Compliance Report and Resolution of Council Ministry of the Environment, Conservation and Parks Annual Reports: Elgin Area Primary Water Supply System Annual Compliance and Regulation Reports: 2022 Drinking Water System Regulation 170/03 Tri-County Drinking Water System Annual Compliance Reports |
Drinking Water Quality Management System (DWQMS) |
The Drinking Water Quality Management (DWQMS) Operational Plan replaces the old certificate of approval. Internal and external audits are completed annually. This is essentially the municipality's license to operate our water system. |
Municipal Drinking Water Distribution System |
Municipal water is located throughout the Municipality. Properties not abutting a waterline may have a private source of water (private wells)
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Municipal Wastewater Collection System |
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Paying Your Bill |
Drinking Water Financial Plan |
Drinking Water Quality Management System (DWQMS) Financial Plan |
Prevent Problems in Your Pipes |
So-called flushable products may make it down the toilet, then cause big problems in the Municipality's sewer system. Please don’t flush
Why it is importantChemicals, paints, motor oils, and other pollutants can cause fires or explosions that can hurt people, damage buildings and destroy underground pipes. Food and grease can clog our sewers sending wastewater back up through sinks, floor drains and toilets. Backups and blowouts can create health hazards, damage properties, and harm nature and wildlife. Cleanup and repairs are unpleasant and expensive, and the property owner is usually responsible for covering the costs. |
3 Steps to Cost-Effective Home Flood Protection |
Complete these 3 steps to reduce your risk of flooding and lower the cost of cleanup if flooding occurs. For items listed under step 3 check with your municipality about any permit requirements. |
Frozen Water Pipes |
Please call us at 519-762-2204 if you have unusually low water pressure. If your pipes are frozen try running different cold water taps throughout your home or business to isolate the problem area. If all water service has stopped, locate the area where your water service enters your home as it is most likely frozen at this location, especially if the meter is located in a crawl space or cupboard. Leave the cupboard door open so warm air may enter. Add additional warmth to areas. Slowly and carefully use a safe spaced heater or hairdryer. We may offer advice over the phone or visit your property to find the problem and recommend a solution. If you are a tenant, please contact your landlord as well. Thawing frozen pipes on your property. The Municipality recommends calling a licensed plumber for help with frozen pipes on your property. If you want to try to thaw household pipes yourself, please follow these safety precautions: Do not use a torch with an open flame to thaw pipes, as this is a fire hazard. Find your master water shut-off valve (usually in the basement where the water service pipe enters your home). If the frozen pipe is cracked or broken, you will need to shut off the water in your house until the pipe is repaired. Steps to thaw a frozen pipe:
If these steps do not resolve the problem, contact a licensed plumber. After thawing the pipe keep the pipes warm. If the pipe has frozen already, it’s likely to freeze again. Insulate the pipe, ensure the area is heated. Watch for leaks. You own all the pipes from the beginning of your property line into and throughout your home or business. If any pipes are leaking, you are responsible for repairs and should call a professional plumber. For information about potential damages or claims related frozen and/or thawing pipes please contact your insurance provider.If the water meter is leaking, please contact us. We may need to repair or replace the meter which may result in charges for service or replacement. In the Spring check for leaks. Turn off all your taps, and check your water meter. If you notice leaks or drips, close the shutoff valve and call a plumber for assistance. Properties with history of frozen pipes. Be sure to winterize your your plumbing well before the winter weather arrives. If needed call your local plumber for assistance. Winterize crawl spaces and anywhere else cold air may come in contact with your plumbing. How to prevent pipes from freezing
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Other Resources |